We provide maintenance services to the world’s largest e-commerce retailer and technology leader.
Our Approach
The customer was looking for a MHE maintenance and repair vendor that utilized the latest technologies and best practices for advanced maintenance programs in order to drive uptime and through-put, while maximizing cost avoidance.
The Results
- We helped the client break their North American production record with a single-day pick volume of 1,227,645 units.
- Reduced downtime by 19.1% and Lost Production Hours (LPH) by 40.0% during the client’s busiest season, which is between Thanksgiving and New Years’ Day.
- In 2018, we achieved 95.9% labor utilization across all client sites that had been operational for longer than 3 months. When it comes to labor utilization, anything greater than 85% is considered world-class.
Meet Our Team
We believe that our team’s culture is the backbone of our service delivery success, and we pride ourselves on developing and empowering our people. Learn about how the team at the World’s Largest Online Retailer is going above and beyond each and every day.
- Ken, senior maintenance manager and Navy veteran, uses the skills he learned working aboard submarines to help the client achieve peak efficiency at their New York facility.
- Learn how we helped the client shatter its previous North American production record with a single-day pick volume of 1,227,645 units.
- In 2018, we received over 50 safety awards from the National Safety Council, with our team at the World’s Largest Online Retailer receiving a Perfect Record Award.