Our people, our procedures and our processes make us stand out as a facilities services company.
As proof of this, C&W Services was recently rewarded with the Cleaning Industry Management Standard (CIMS) recertification from ISSA—a leading trade association for the cleaning industry. While many firms achieve certification at a fraction of their sites, C&W Services achieved the relatively rare award of certification to the company as a whole. The certification is the result of an exhaustive evaluation that includes written documentation of cleaning protocols, a formal presentation, and client site audits to verify candidates deliver consistently high-quality service.
To achieve certification, C&W Services submitted an extensive written document that highlights the ways in which we comply with the requirements of the five key sections the certification demands. These are quality systems; service delivery; human resources; health safety and environmental stewardship; and management commitment. Organizations must achieve 100 percent of the five mandatory elements and 60 percent of the recommended elements in each section.
The second part of the certification process includes a report from an ISSA-accredited third-party assessor. This person holds an on-site review of the organization’s systems, processes and documentation. He or she then visits client sites, interviews customers and C&W Services management, and inspects the processes, safety and cleaning performance conducted at each site. The assessor ensures that everything is compliant with the documentation delivered to ISSA early in the process. The assessor visited 13 of C&W Services client sites across the country.