This is the dawn of the Virtual Technician—skilled technicians augmented by top engineers and information from anywhere in the world at any time.
A highly connected world of emerging technology converging with a necessity for social distancing has paved the way for modern technical support.
Tablets and phone cameras have been used for several years to help technicians show a supporting engineer an issue for support collaboration, but great improvements in the realms of Augmented Reality and wearable computers have allowed an integration of two (or more) individuals in a real-time, hands-free environment. Technicians have immediate access to information and documentation essential to maintenance tasks and troubleshooting.
Technicians are not simply collaborating but are in fact augmented by the technology they wear to become immediately higher skilled, more productive and resolve issues much faster.