The companies are intertwined in a unique, mutually beneficial relationship that serves distinct purposes: As a subsidiary of Cushman & Wakefield, C&W Services specializes in integrated facility services, while the parent company offers a wider array of real estate services. C&W Services provides customized solutions, including janitorial, maintenance, landscaping, HVAC, and many other facility management services. C&W Services focuses on helping clients manage and maintain their facilities through self-performance to ensure operational efficiency across millions of square feet. We primarily serve operators or occupants of various commercial spaces, including industrial buildings, educational institutions, and healthcare facilities. We fall under the umbrella of Cushman & Wakefield, a global commercial real estate services company that offers a broader range, including brokerage, consulting, capital markets, leasing, investment management, and valuation. C&W Services operates in the United States, Canada, and Puerto Rico; Cushman & Wakefield does business in roughly 60 countries. Both companies play crucial roles in ensuring well-maintained spaces for clients worldwide.
Yes, C&W Services subcontracts labor, but self-performance remains our primary operation model: full-time onsite management and a mobile service delivery team. More than 80% of our business derives from self-performance, with third-party subcontracts used to supplement our capabilities. This approach requires recruiting, hiring, and training a diverse, skilled, and dedicated workforce capable of tasks ranging from maintenance and repairs to cleaning and landscaping. By largely managing our team of 13,000+, C&W Services implements rigorous quality control, fosters stronger client relationships, and maintains flexibility to meet fluid client needs. The model helps the company provide efficient and reliable services while offering clients direct access to its trained professionals. This leads to improved communication and faster response times for facility-related issues. Our retention rate remains 95%. We leverage technology, including mobile apps and cloud platforms, countering the challenges of upfront investment and scalability. Data-driven metrics and client feedback proactively help us address service delivery issues. A culture of continuous improvement allows C&W Services to adapt to market trends. Overall, the self-performance model enables C&W Services to uphold high service delivery standards.
No, you won’t need to make a change. We implement Computerized Maintenance Management System (CMMS), the software solution that helps efficiently manage and track maintenance activities, work orders, inventory, and asset management. In an ever-changing landscape, C&W Services adjusts its technology to disparate platforms that support the industry. We integrate our state-of-the-art dispatch and work order management processes with all major CMMS. The synergy results in key client benefits: asset tracking, streamlined workflow, data-driven optimization, preventative maintenance schedules, and informed decision-making. CMMS is a vital tool for maintaining safe and well-functioning spaces across our extensive portfolio of properties. By leveraging technology while scrutinizing data, C&W Services delivers cost-effective solutions that elevate your facilities. We consistently innovate to help improve asset reliability, reduce downtime, and ultimately deliver better service to clients across various industries.
No. While taking pride in being a premier provider of janitorial services, we offer so much more. As an integrated facility services company, C&W Services often bundles multiple disciplines into one sweeping, strategic partnership tailored to a client. Our comprehensive facility solutions include building engineering, controlled environments, groundskeeping, mailroom operations, print shops, equipment repair, and more. Beyond daily cleaning and sanitation capabilities, we cover maintenance and repair of mechanical systems like HVAC and plumbing, property management services like waste removal, and even consulting on energy optimization and sustainability initiatives. While cleaning remains the backbone of C & W Services, we provide single services for areas such as landscaping and integrated management, combining multiple services to create a well-run facility. Ultimately, we aim to make the world a better place through clean, safe, and purposeful environments that ensure the satisfaction of customers and their end users.
Yes, we can support your facility practically anywhere in Canada. Our corporate headquarters is in Needham, MA. However, as a multinational company in North America, C&W Services remains a vibrant presence in Canada, with a national headquarters in Mississauga, Ontario. We offer various facility services across Canada, including janitorial services, property management, building engineering, production support, and energy management. Our dedicated team of experts is well-versed in local regulations and requirements, positioning us to tailor solutions to your needs. Any business that operates or owns facilities in Canada can contact C&W Services for support. We have a strong track record of managing facilities in North America.
As a human-centered company, our values form our cultural identity: We are ONE TEAM that demonstrates grit, embodies service, and strives to be better. “People Power Our Purpose!” is a mantra that resonates throughout the organization. Our people apply our Mission, Vision, & Values daily, going all out for clients through their dedication, resourcefulness, and teamwork. As trusted partners, we serve customers and each other. Our mission – our why— compels us to Elevate People, Enhance Experiences & Inspire Progress. By taking such actions, C&W Services contributes to the industry and communities we serve. Our vision is to create enduring value for our stakeholders, including clients, through reliability and a human-centered commitment to progress. We live out our values by prioritizing the well-being of team members and customers, fostering a safe and supportive work environment that embraces diversity. C&W Services takes pride in its exemplary safety record. Additionally, we commit to sustainability, championing environmental responsibility through energy efficiency and green practices. Ultimately, C&W Services strives to uplift society through our values and operational practices.
Diversity, Equity, and Inclusion (DEI) is woven into the company’s fabric. It guides recruitment strategies, training initiatives, and policy frameworks, fostering an inclusive environment that bolsters the company’s perspective and skills. Training and development programs help team members understand the benefits of DEI. Employee Resource Groups (ERGs) offer safe spaces tailored to various groups, leading to engagement and community. By embedding DEI into every facet of its operations, C&W Services strives to make all team members feel valued and empowered to maximize their talents. This holistic approach helps the company adapt to a rapidly changing landscape while driving growth.