AODA – Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation (IASR)

Introduction and Statement of Commitment

In 2005, the Government of Ontario passed the Accessibility for Ontarians with Disabilities Act (the “AODA”).  The AODA requires that C&W Facility Services Inc. (“C&W Services”) will put into place a multi-year accessibility plan to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.

Statement of Commitment

C&W Facility Services Canada Inc. (“C&W Services”) believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely manner.

C&W Services is committed to reviewing our policies and practices to ensure that our policies respect and promote the dignity and independence of people with disabilities and will be modified as appropriate.

Providing an accessible and barrier-free environment is a shared effort and C&W Services is committed to working with the necessary parties to make accessibility for all a reality.  For more detailed information on our accessibility policies, plans and training programs please contact our Human Resources Department at 416-865-5114 or by email at AODA.CAN@CWSERVICES.COM.

Accessibility Requirement

Accessible Customer Service Policy (Status: Completed/Ongoing)

• C&W Services has developed and implemented an Accessible Customer Service Policy addressing all requirements under the regulation.
• C&W Services has developed and delivers training to staff and individuals completing work on behalf of C&W Services that may provide assistance to the public. C&W Services provides training to all new staff.
• C&W Services has a process for receiving and responding to feedback from customers with disabilities.

Alternative formats of the Accessible Customer Service Policy and the AODA Accessibility Training are available upon request.

Accessibility Policies (Status: Completed)

• C&W Services has developed, implemented and maintains policies on how C&W Services achieves or will achieve accessibility through meeting the requirements of the IASR and make the policies publicly available and provide them in an accessible format upon request.
• Statement of commitment to meeting the accessibility needs of persons with disabilities in a timely manner.

Training (Status: Completed/Ongoing)

• C&W Services trains all new employees, including contract employees on applicable IASR requirements and the organization’s responsibilities under the Human Rights Code as it pertains to disabilities.
• Train all new employees, including contract employees in Accessible Customer Service.
• Keep a record of the training provided, including the dates on which the training is provided and to whom the training was provided to.

Emergency Plans, Procedures or Public Safety Information (Status: Ongoing)

• C&W Services provides any emergency plans, procedures or public safety information that it makes available to the public in an Accessible Format or with appropriate Communication Supports, as soon as practicable, upon request.

Feedback (Status: Completed)

• C&W Services will provide customers with the opportunity to provide feedback on the service provided to customers with disabilities in a format that is accessible to customers with disabilities.
• C&W Services has developed processes for receiving and responding to feedback in a format that is accessible to customers with disabilities.

Accessible Formats and Communication Supports (Status: Completed/Ongoing)

• C&W Services will upon request and in consultation with the person making the request, provide or make arrangements to provide accessible formats and communication supports for persons with disabilities.
• C&W Services will make available accessible forms and communication supports in a timely manner, considering the individual person’s accessibility needs.

Accessible Websites and Web Content (Status: Ongoing)

• C&W Services will ensure that its websites and content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and then increasing to Level AA

Employment Standard

Recruitment and Selection Process (Status: Completed/Ongoing)

• C&W Services will notify the public and employees about the availability of accommodation for applicants with disabilities in its recruitment and assessment processes and when hired.
• Notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
• Notify successful candidates of C&W Services’ policies for accommodating employees with disabilities.
• Inform new employees of policies used to support employees with disabilities, including policies on the provision of job accommodations that consider an employee’s accessibility needs due to disability.
• Provided to new employees as soon as practicable after starting employment.
• Provide employees with updated information whenever there is a material change to its policies on the provision of job accommodations for employees with disabilities.

Accessible Formats and Communication Supports for Employees (Status: Completed/Ongoing)

• Upon the request of an employee with a disability, provide or arrange for the provision of Accessible Formats and Communication Supports in order to ensure that (i) information required by the employee to perform their job; and (ii) information generally available to employees in the workplace is accessible to the employee with a disability.
• Consult with the employee making the request to determine the suitability of any Accessible Format or Communication Support. In situations where the needs of an employee with a disability may be accommodated in various ways, C&W Services reserves the right to determine the type of Accessible Format or Communication Support that will be provided in the circumstances.

Workplace Emergency Response Information (Status: Completed/Ongoing)

• C&W Services will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and if C&W Services is aware of the need for accommodation due to the employee’s disability.
• Provide this information as soon as practicable after becoming aware of the need for accommodation.
• Obtain consent from the employees with individualized plans to disclose the emergency response information to the person designated by C&W Services to help the employee if the employee needs assistance by reason of disability.
• Review individualized workplace emergency response information should an employee move to another location within C&W Services; when the employee’s accommodation needs, or plans are reviewed and when C&W Services reviews its general emergency response policies.

Documented Individual Accommodation Plans (Status: Completed/Ongoing)

• C&W Services will develop and implement a written process for the development of documented individual accommodation plans for employees with disabilities in accordance with the IASR.

Return to Work Process (Status: Completed/Ongoing)

• Have in place a documented Return to Work process for employees who have been absent from work due to disability and who require disability-related accommodations in order to return to work.

Performance Management, Career Development and Advancement and Redeployment (Status: Completed/Ongoing)

• Consider the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.

Design of Public Spaces (Status: Ongoing)

• C&W Services will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its offices in public spaces.

Review and Update

This information will be reviewed and updated at least once every 5 years.

Download the Accessible Customer Service Policy here.