Macerich is a self-managed Real Estate Investment Trust headquartered in Santa Monica, Calif., and is one of the country’s leading owners, operators and developers of major retail real estate.

An escalator in a shopping mall


Macerich is one of the largest owners, operators, and developers of major retail space in the United States. We handle janitorial at seven of their malls across the Northeast and Midwest, including numerous sites in New York City and Chicago. As part of our efforts to deliver thorough, consistent service, we’ve implemented new technologies and best practices at the sites, including self-driving robotic floor scrubbers. We’ve also trained our teams to remain flexible enough to meet Macerich’s diverse needs.


  • Implemented self-driving robotic floor scrubbers that increase efficiency and reduce costs.
  • Over the course of the last three years, we’ve worked closely with Macerich to reduce costs while maintaining consistent service.
  • Effectively handled snow removal at sites as large as 93 acres.


  • Location: Seven locations across New York, Connecticut, and Chicago

  • Region: Northeast South & Mid-Atlantic

  • Size: 309,057 square feet

  • Team: About 15 C&W Services employees at each site

  • Services: Janitorial, including snow removal