At Seattle-Tacoma International Airport (Sea-Tac), teamwork and collaboration are vital to keeping the facility running smoothly and securing. Today, we’ll be looking at how Frank, the account manager at the site, works closely with Whayne Enterprises, a sub-contractor that assists C&W Services at Sea-Tac.
The Whayne Enterprises team is led by Jenny, and she and Frank have a long history of working together.
“I met Jenny years ago,” says Frank. “Back when I was working with Seattle Children’s Hospital as a vendor. I ended up working for the hospital a little while later, and Jenny and I worked closely there for a number of years.”
Jenny started her career in environmental services at the children’s hospital. “When they first hired me, I didn’t know anything about professional cleaning,” she says. “That was over 18 years ago. I worked my way up to support technician and then to lead support technician and then to supervisor. I’m now a manager here at Sea-Tac.”
When Frank first took over the Sea-Tac account in early 2018, he immediately thought about bringing Jenny onboard. “I knew she’d be great in the role,” he says. “But more than that, we already had a professional relationship. We knew we worked well together.”
Jenny manages 35 employees at Sea-Tac, and she and Frank are always working together to improve effectiveness and efficiency at the site.
“C&W Services and Whayne Enterprises are responsible for different zones at the airport,” says Frank. “But they’re also our sub-contractor, so we do a lot to make sure that our systems of operation are synchronized. That way, it’s much easier for us to help each other. For example, I recently helped Jenny link up to our supply system.”
The rapport that Frank and Jenny have developed also helps them be honest with each other about what is and isn’t working at the airport. “We know we can always sit down, speak honestly, and then at the end still be friends,” says Frank. “That ability has led to us developing a number of joint initiatives. We’re really focused on improving together.”
Jenny agrees. “It’s easy to be overwhelmed by the size of the airport,” she says. “It’s really big, and that means we have to train a lot of people. But by working with Frank, I’ve realized that it’s all about consistent, incremental improvement. We’re at a place now that’s night and day when compared to earlier this year, and we’re achieving deliverables together.”
This type of collaboration is something that C&W Services tries to promote at all of its client sites, as it leads to improved effectiveness; increases in productivity; and a tight-knit, hardworking team.
Frank and Jenny are one example of how our team’s culture is the backbone of our service delivery success. We pride ourselves on delivering a broad portfolio of services, developing and empowering our people, and defining a new status quo.
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