A culture of going above and beyond for the customer.
A woman and her daughter were recently leaving one of our client sites in Boston when the daughter accidentally dropped her cell phone down the elevator shaft. The phone landed at the bottom of the shaft, two stories below.
“We realized the phone had fallen almost immediately,” the woman said. “And we needed to get it back quickly. My daughter was home for an appointment and needed to head back to college that night. All of her personal cards had fallen with the phone. So we asked an employee for assistance.”
Thankfully, that employee was Matt, a front-line worker at the site. Matt quickly called the team that handled the elevators, explained the situation, and the phone was quickly retrieved.
“Through his persistence, calm demeanor, and compassion, Matt got the job done,” the woman said. “He communicated with me and helped relieve the stress of the situation. It became clear that this was going to end well. We didn’t need to buy a new phone or start to replace my daughter’s cards. I—ll never forget the professionalism and courtesy that my daughter and I were shown.”
This high-level of service is something that we promote at all of our client sites, as we believe it’s one of the key ways to consistently raise the value of facilities services.
Who takes care of your facility?
Matt is one of many stories we have from the field that demonstrate how our team’s culture is the backbone of our service delivery success. We pride ourselves on delivering a broad portfolio of services, developing and empowering our people, and defining a new status quo.
Get inspired and read more stories about employees just like Matt.
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