C&W Services Speaker Spotlight
What if your maintenance team could stop wasting hours searching for policies, procedures, or preventative maintenance guides? Imagine having all the answers you need instantly accessible and aligned with your organization’s standards. On December 16, 2024, at the 38th International Maintenance Conference (IMC-2024) in Marco Island, Florida, C&W Services demonstrated how artificial intelligence (AI) makes this scenario a reality.
Breaking Down the Big Ideas
Facility teams often encounter challenges navigating organizational Standard Operating Procedures (SOPs), locating critical policies, or implementing preventative maintenance programs. On the day themed Competency Development, David Auton, VP of Engineering and Maintenance, and Daniel Hubbard, Director of Technical Operations, explored these challenges in their featured presentation, AI for Enhanced Learning and Information Access.
Their presentation asked a relatable question: “Can’t find that company policy, procedure, or playbook for a given scenario?” The solution is to leverage AI to provide quick, accurate answers that align with organizational standards. AI eliminates time-consuming searches, delivers critical information when needed, and frees teams to focus on higher-value tasks.
What Makes This Innovative?
David and Daniel’s presentation highlighted how AI empowers maintenance teams by:
• Delivering on-demand access to internal documents.
• Providing clear guidance for complex processes.
• Supporting adherence to company standards.
• Helping implement preventative maintenance programs more effectively.
By transforming how information is accessed and applied, AI helps organizations streamline operations, strengthen competencies, and empower better decision-making.
The Minds Behind the Presentation
David Auton, VP of Engineering and Maintenance: David has over 30 years of experience in facility services. As a Six Sigma Master Black Belt (MBB), David implements validated management strategies that deliver consistent results and sustainable performance. He joined C&W Services in 2016 and has been a force in operational excellence.
Daniel R. Hubbard, Director of Technical Operations: Daniel is a seasoned engineering leader with eight years of expertise in reliability and automation. As Director of Technical Operations for C&W Services on the Amazon account, he drives operational efficiency, implements scalable automation solutions, and leads cross-functional teams. Daniel’s work includes developing technical competency programs for over 2,500 technicians across 200 facilities.
Why IMC-2024 Matters
IMC-2024, which runs through December 19, is the industry’s premier forum for exploring advancements in reliability and asset management. The conference gathers professionals from all levels—from frontline team members to executives—for four days of learning, networking, and sharing insights. This year, AI, machine learning, and the Industrial Internet of Things (IoT) are at the forefront of the discussions.
C&W Services’ presentation aligns with the conference’s focus on innovation. It offers attendees actionable insights into how AI is already reshaping the industry.
For an engaging overview of the IMC-2024, watch this short video clip.
